Guarantees

A secure site

LOVEANDVIBES is a 100% secure e-store. All of the pages on our website are secured with the Certificate SSL Comodo Secure protocol and your connection is secured with a 256-bit encryption.

We use the PayBox system, a European leader in online payment, to secure our credit card transactions.

Bank Transfert

The PayBox System is an electronic payment terminal that is PCI-DSS certified by Visa and Mastercard, using the normalized CB2A V5.1 and V5.2 Level 2 protocols, which guarantee the complete privacy of any bank information being exchanged.

At no time do we have access to your credit card or bank information, and no credit card information will ever be stored on our site.

We also offer payment by PayPal or bank transfer.

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100% free standard delivery to the UK with DPD

We offer free standard delivery to the United Kingdom with absolutely NO minimum purchase amount.

With LOVEANDVIBES, you can send your order wherever you like, however you like!

Express delivery to the UK starting at £5.95 with DHL

We also offer express 24-hour DHL delivery to the United Kingdom, starting at £5.95. If you place your order before 4.15pm, it will be shipped from our warehouse the same day and delivered to you the next day (excluding Saturdays, Sundays, and bank holidays).

Express 24-hour shipping to the UK starts at only £5.95. The total cost of shipping is based on the weight of your order, and is automatically calculated upon checkout. You will be notified of the total cost of shipping before finalising your order. To qualify for same-day express shipping, you must place your order before 4:15 p.m. (CET), excluding Saturdays, Sundays, and bank holidays.

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Same-day shipping and inventory information

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Unlike many other online sex toy retailers, all of the products that appear as IN STOCK on our website are currently available in our warehouse.

We guarantee that the product you are ordering is actually available and that your order will be dispatched the very same day that you order,all year long, as long as your order is placed before 4.30 p.m. for DPD shipping (4:15 p.m. for DHL shipping), excluding Saturdays, Sundays, and bank holidays.

If you place your order after 4.30 p.m., it will be prepared and dispatched the next working day.

All orders are prepared and shipped by our own team of employees; we do not work with any intermediaries.

We're listening

LOVEANDVIBES’ friendly customer service department is available Monday to Friday from 9.00am to 5.00pm. If you’d like an answer within 24 hours, please use the e-mail form that can be found on the store’s contact page. We will do our very best to answer you as soon as possible.

Discreet packaging

All of our parcels are hermetically sealed and 100% discreet, in order to ensure the privacy of their contents.

The LOVEANDVIBES name and logo will never appear on the sender label or on the parcel itself. The label of the parcel will bear the name FAMILY WEB DIFFUSION (the parent company of the LOVEANDVIBES sex shop).

Additionally, the charge on your credit card or PayPal statement will appear as FW DIF, in order to guarantee you total privacy when purchasing from our store.

You will never receive any adverts in the mail and will never be contacted by telephone.

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Easy exchanges and returns

You have the right to change your mind!

In accordance with Article L 121-16 of the French Consumer Code, you have 14 days after the delivery of your product to request a return.

If you’d like to return an item, it must be sent back in its original packaging, seal intact and in perfect condition, along with all accessories and manuals, as well as the billing information for the order.

Please see section 10 of our General Terms and Conditions of Sale for more information.

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Quality control

We put the greatest care into selecting our suppliers, in order to ensure our customers will receive quality products that are in compliance with CE marking requirements.

We have established strict quality guidelines with our suppliers to guarantee that the products sold by LOVEANDVIBES are free of all defects.

We put our utmost effort into giving you the best products possible. Nevertheless, if you ever receive a non-conforming or defective product, please do not hesitate to contact our Customer Service department right away.

Cheeky gifts

Surprise your loved ones by giving them a SEXY GIFT!

You can choose to send your gift directly to its lucky recipient, as we will include a gift receipt (with the price removed) in the parcel.

HAPPY SHOPPING IN OUR SEXY ONLINE SEXTOY AND LINGERIE SHOP!