About LOVE AND VIBES

In creating our brand, we chose to take a different approach to the adult-toy market:
Rather than simply reselling the usual brands, we developed our own range of LOVE AND VIBES products, created in close collaboration with our manufacturing partners.

Our goal is to offer the same level of comfort, speed, and reliability as the biggest names in e-commerce, while keeping the flexibility and attentiveness of an independent business.

Every part of our operation is handled in-house—from web development and translation to product sourcing and customer care—so we can ensure consistency, responsiveness, and top-quality service at every step.

Our customer service team is available to answer any question you might have – before, during and after the ordering process. Unsure of which size dildo to order? We have you covered. Curious about anal toys? We’re here for you. Need a little bit more information on your favourite sex doll’s measurements? Just give us a shout! Our team will also help you with any after-sales concerns you may have. Don’t be shy! 

All of the members of our customer service team are permanent employees who work onsite in our offices, so you'll be speaking to someone who really works for us (we never outsource). In fact, our customer service team works just meters from our warehouse team, ensuring perfect communication between these two key departments of our company. These teams work in harmony to address any concerns that you may have about your product. Our customer service representatives are very familiar with all of the products that we sell, so they'll be able to answer any questions that you may have.

Nervous about ordering? There’s nothing to fear. We send our orders out in totally discreet packaging, with absolutely no markings. There will be no way to tell what your parcel contains. The sender label on your parcel and the charge on your credit card bill will appear as FAMILY WEB DIFFUSION for extra discretion. We take our customers' privacy very seriously. 

We’re deeply mindful of the social, human and environmental impact of what we do:

• CSR is built into the way we work (flexible hours for employees, work–life balance)
• Reduced packaging and optimised volumes to minimise our environmental footprint
• All of our materials are REACH-compliant, with full adherence to European product standards
• Long-standing relationships with trusted partners, while continuing to source fresh products each year
  

We believe a sector that's often misunderstood should be treated with care, integrity, and complete transparency.

• 15 years of e-commerce expertise
• 12 fully committed team members, 0 outsourcing
• Over 500,000 customers served
• 3,000 products in stock
• 500-pallet logistics capacity
• 200 tonnes of sex toys shipped each year
• 1 sex toy ordered every 90 seconds
• Over 50 million orgasms delivered (at the very least!)
• 500 years of non-stop vibrations. Yes, we actually did the maths
  

• 100% of our products are stocked in our own warehouse
• Same-day shipping, worldwide
• 100% of our customer queries are answered within 24 hours (by our in-house team)
• Fast, free, discreet, and fully controlled delivery
• A fully independent, 100% French-owned company, with no big group behind us
• Featured in Capital’s 2024 e-commerce rankings
• Twice recognised as a "Growth Champion" (Les Échos / Statista)
• Ranked in the Financial Times FT1000 list
• Formerly DHL’s top shipper from Occitanie to the USA
• Logistics, customer service, development, marketing: everything is done in-house
  

The adult toy sector is booming, driven by changing attitudes and a growing demand for products that are better designed, better presented, and better explained.
Our role is to support this evolution with professionalism, experience, and a sense of innovation.

Some of our upcoming projects include:

• Expanding our international presence
• Strengthening our exclusive LOVE AND VIBES product range
• Launching a dedicated B2B platform for professional resellers—both online and in physical stores—making our catalogue accessible to others in the industry
  

Our goal has always remained the same: to make LOVE AND VIBES a leading name in Europe, recognised for the quality of its range, the reliability of its service, and the smoothness of the customer experience.

Parent company of the LOVE AND VIBES brand

• SARL with a share capital of €480,000
• Founded: January 2011
• SIRET: 301 551 670 0030
• Head office: Occitanie, France
• Status: 100% French-owned and fully independentRegister
• ed trademark LOVE AND VIBES – EUIPO & INPI
  

FAMILY WEB DIFFUSION manages the entire e-commerce operation for LOVE AND VIBES in-house, with no outsourcing. Our recognised expertise covers every link in the chain: technology, logistics, product development, and customer relations.